About MERLIN VICKI

Empowering businesses with user-centered design, accessibility expertise, and intelligent automation solutions.

See your site the way we audit it

Move the lens across the page. Each setting reveals a different layer of what we look for, and what we fix.

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Accessibility

We test with screen readers, keyboards and contrast tools, then map every barrier to WCAG 2.2 so your team knows exactly what to fix first.

Under the lens on this example page

    Mission Statement

    How We Make a Difference

    We specialize in one core area and that is digital experience optimization. We help businesses create digital products that are not only functional but truly delightful to use.

    01

    Accessibility First

    We ensure digital experiences are inclusive and usable by everyone, regardless of ability.

    02

    Data-Driven Insights

    Every decision is backed by thorough research and validated with real user data.

    03

    Innovation & Efficiency

    We leverage AI and automation to deliver faster, smarter solutions without compromising quality.

    Leadership

    Leadership that delivers, not just directs.

    Driven by experience and guided by clarity, our leadership focuses on making informed and purposeful decisions.

    01
    Founder · Director of Operations · 20 yrs

    Viki Pandit

    Bangalore, IN

    A versatile digital strategist and technologist, Viki Pandit specializes in building scalable web solutions with a focus on user experience, accessibility and AI automations. With a strong emphasis on structure and usability, he has been creating efficient, secure, and well-architected digital experiences. Backed by a multidisciplinary background and global exposure, he brings a thoughtful, detail-oriented approach to problem-solving and product development.

    Technology is most powerful when it is invisible and intuitive.
    Qualitative researchUsability testingService design
    02
    Co-founder · Business Process Management · 12 yrs

    Ranita Saha

    Bangalore, IN

    A Japanese bilingual professional with over a decade of experience in the IT industry, they specialize in technical support, design thinking, learning and development, and business process management. With strong stakeholder management skills, they bring a structured and user-focused approach to driving efficient solutions and continuous improvement.

    Language is less learned than inherited, gathered like wildflowers from fields we didn't plant. What we say is never just ours.
    Design systemsAI / NLWeb

    Why Choose MERLIN VICKI

    Our commitment goes beyond transactions. We build partnerships grounded in trust, integrity and lasting value, and a commitment to measurable results.

    Affordable Plans

    Enterprise-quality services at a fraction of traditional agency costs

    Measurable Results

    Average 20-30% increase in conversions across client projects.

    Industry Expertise

    Deep knowledge across e-commerce, SaaS & healthcare sectors.

    What Clients Say

    Don't just take our word for it. Here's what our clients have to say about working with us.

    "Wonderful experience working with Merlinvicki. Prompt communication, and skilled work. Would recommend to anyone looking for fast and efficient coding."

    Jason Stockman

    Web Agency, US

    "I rate Merlinvicki "5 Stars" (out of 5!) Wonderful response time, pleasure to work with. Do not hesitate to use them for your next project!"

    Ted Pukas

    Web Agency, US

    "Merlinvicki is a highly customer focused company who were receptive and responsive to my changing requirements. I am very happy with how we have worked together and will continue to work with Merlinvicki. I would definitely recommend."

    Denise Taylor

    Career Counsellor, UK

    Start the conversation

    Let's talk research, on us

    Ready to transform your digital experience? Get in touch and let's discuss how we can help your business grow.

    Send a brief

    Tell us what you're building and what you're stuck on. Our team personally writes back with a research diagnosis, a fixed-price scope and a timeline - typically inside two business days. No call required, no follow-up funnel.

    Reply: Within 48h Mode: Email
    Ask a question

    Not sure if research is the right next step? Drop a single question. We answer every one personally — no funnel, no follow-up campaign, no obligation to do anything afterward.

    Reply: Immediate Mode: Chat
    What others miss

    Every brief becomes a signal we triangulate against patterns from 140+ prior studies. The pulses are research moves currently in motion.

    Scans this month: 72
    Get a Free Audit

    What happens next

    01 / Free Heuristic snapshot of one screen A one-page expert audit of your most critical user flow
    02 / Free Written research diagnosis Where the highest-impact research move sits for your product, in plain English
    03 / Free Custom scope & price memo A written plan with timeline & fixed price within 48 hours of your brief
    NDA-ready. 100% confidential. You own all artefacts. Zero obligation.